Frequently Asked Questions

General

A Nationally Coordinated Criminal History Check (NCCHC), also known as a National Police Check (NPC), contains details of an individual’s disclosable court outcomes and any pending charges. The check is performed by retrieving data from police databases from all Australian territories and states.
It is possible that certain convictions, for example, juvenile or spent convictions, may not be included in an NCCHC in accordance with various police jurisdictions legislation.

National Police Checks are sometimes referred to as:

  • Nationally Coordinated Criminal History Check (NCCHC)
  • National Criminal Record Check
  • National Criminal Record
  • National Criminal History Check
  • National Police History Check (NPHC)
  • State Police Check (no longer available)

Assuming all information provided to us is correct, most of our Police checks are processed within one business day, often within a matter of hours.

However, around 30% of all Australian Police Checks are delayed for further review. This might delay the processing of the police check anywhere from 2 to 15 business days.

Please note that it is impossible to predict whether your check will be selected for further review and this is an circumstance that is completely out of Crime Check Australia' s control.

We recommend placing your order well in advance -at least 10 days- before the date in which you might need your police check certificate.

Our online application process is quick, easy and straightforward. Provided that you have all the identity documents needed, the whole process should take a total of no more than 5 minutes.

Step 1 – Provide your name, surname, contact details and some information about the type and purpose of your Police Check.

Step 2 – Pay the fees securely online. Visa, Mastercad and AMEX cards are accepted.

Step 3 – Provide additional information such as your gender, date of birth, and residential addresses information for the last 5 years.

Step 4 – Scan or take a photo of the four verification ID Documents requested along with a a selfie for identity verification purposes. Provide your consent and submit the form.

Step 5 – That' s it! Your police check certificate will be delivered to your email you as soon as it is processed, usually within 1 business day.

Crime Check Australia will handle all aspects of the NPC process for you, liaising with the Australian Criminal Intelligence Commission (ACIC) where necessary. The process is as follows:

After receiving the application from you, we will evaluate the information provided for accuracy, we will verify all the documents submitted for consistency and identity verification purposes. We will match the information provided against several databases to ensure the validity and accuracy of the information provided.

Once we are satisfied about the identity of the applicant, and have obtained his consent, we will submit a Police Check request to the National Police Checking Service. After the request has been submitted, a national database containing the details of Persons of Interest (POI) already known to the police is searched.

The Police Agency will determine whether or not the details provided match an existing POI record. If a match is identified, the police will vet Police History Information (PHI) records to determine what information will be released as part of your Police Check results. The Police Agency will take a range of factors into consideration, including the purpose and category of the check, when deciding what information will be released.

3. Results and Verification

Crime Check Australia will receive your police check results back from the National Police Checking Service Database and make them available to you immediately. You will receive a branded police check certificate that contains your results as well as additional information on how to verify its authenticity and other details.

In the event that you have any queries regarding your NPC results, you should contact us and we will liaise with ACIC on your behalf or assist you in dealing with the relevant Police Agency.

While the information in a National Police Certificate from a local police station might be presented differently to an NPC requested via Crime Check Australia, both checks are equally valid. The same central government systems and databases are used in both cases.

Requesting a NPC through Crime Check Australia is likely to be quicker and easier.

We are accredited and regulated by the Australian Criminal Intelligence commission to provide your police check results to you conveniently online.

Some organisations will only accept certificates issued by state police agencies. However, the Police Check Certificate provided by Crime Check Australia is the most commonly requested check and can be delivered quicker by going through us than state-based police agencies.

In most cases, the NPC can be used in place of the National Police Certificate.

Notable exceptions include IVF and immigration applications, including visas. In such cases, you will need to apply for your check through federal or state police.

If you are unsure which kind of check you need, please contact us and we will be happy to advise you.

A Nationally Coordinated Criminal History Check is a ‘point in time’ check and is valid at the time of issue. Police Checks do not expire, but it is up to the organisations requesting them to determine the timeframe within which they require the NPC to be dated.

A Police Check certificate contains information about the police history of an individual gathered from all states and territories of Australia.

The Police Check will state either:

A) No Disclosable Court Outcomes (NDCO). This means no Police History Information (PHI) is held on the individual, or that there is no information held that can be released.

OR

B) Disclosable Court Outcomes (DCO). This means that Police History Information (PHI) that can be released is held.

The Police History Information may include:

  • Charges
  • Court appearances
  • Pending matters awaiting court hearing
  • Court convictions, including penalties/sentences
  • Good behavior bonds or other court orders
  • Traffic offences
  • Findings of guilt with no conviction

The criminal history, if any, disclosed in the results is determined by the individual police agencies and is based on Spent Conviction Legislation and Information Release Policies. The specific purpose of the NPC and other relevant legislation also determine the information that can be released.

A NPC contains releasable court outcomes from every Australian state and territory, according to individual policies/legislation.

Yes, however where the applicant is less than 18 years of age, the form must be completed by the applicant or by a parent or legal guardian, and must include the signature of the parent or legal guardian as well as date of signature. Please contact us if you are under 18 or want to request a check for an individual under 18 so we can assist you better.

Information required

To obtain an Australian National Police Check (NPC), you must provide certain personal information. You are required to provide:

  • your legal names and any previous names
  • your date and place of birth
  • your gender information
  • 5 years of address history

It is vital that all information provided is accurate and is in accordance with Australian Criminal Commission rules.

In the event that we believe information supplied by you is incorrect, we will contact you to discuss the details.

We will also adjust your application accordingly and reserve the right to cancel your application if we are not fully satisfied as to the details provided.

In order to process you NPC, we will also require your email address and phone number. This enables us to contact you in regard to your application as well as verify and protect your identity.

The Australian Criminal Intelligence Commission (ACIC) specifies which identity documents are required to obtain a National Police Check. All accredited organisations (accredited bodies) undertaking NPCs must abide by these requirements.

At Crime Check Australia, we have designed our form with simplicity in mind. Our intuitive, step by step process makes the submission of requested documents clear and easy.

All applicants are required to submit 4 documents as follows:

  • 1 commencement document (e.g; a passport)
  • 1 primary document (e.g; drivers licence)
  • 2 secondary documents (e.g; medicare card + student card)

  • Full Australian Birth Certificate (not an extract or birth card).
  • Australian Passport
  • Australian Visa current at time of entry to Australia as a resident or tourist.
  • ImmiCard issued by Department of Home Affairs (previously the Department of Immigration and Border Protection) that enables the cardholder to prove their visa and/or migration status and enrol in services.
  • Certificate of Identity issued by Department of Foreign Affairs and Trade (DFAT) to refugees and non-Australian citizens for entry to Australia.
  • Document of Identity issued by DFAT to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes.
  • Certificate of Evidence of Resident Status.
  • Australian Citizenship Certificate.

  • Australian Drivers Licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed.
  • Australian Marriage Certificate issued by a state or territory (church or celebrant-issued certificates are not accepted).
  • Passport issued by a country other than Australia with a valid entry stamp or visa.
  • Proof of Age or Photo Identity Card issued by an Australian Government agency in the name of the applicant, with a signature and photo.
  • Shooters or Firearms Licence showing a signature and photo (not minor or junior permit or licence).
  • Student Identification Card containing a signature or photo for persons under 18 years of age with no other Part B documents.

  • Certificate of Identity issued by DFAT.
  • Document of Identity issued by DFAT.
  • Convention Travel Document Secondary (United Nations) issued by DFAT.
  • Foreign Government Issued Documents (for example, drivers licence).
  • Medicare Card.
  • Enrolment with the Australian Electoral Commission.
  • Security Guard or Crowd Control Photo Licence.
  • Evidence of Right to an Australian Government Benefit (Centrelink or Veterans’ Affairs).
  • Consular Photo Identity Card issued by DFAT.
  • Photo identity card issued by the Australian Defence Force.
  • Photo identity card issued by the Australian Government or a state or territory government.
  • Aviation Security Identification Card (ASIC).
  • Maritime Security Identification Card(MSIC).
  • Credit Reference Check.
  • Australian Tertiary Student Photo Identity Document.
  • Australian Secondary Student Photo Identity Document.
  • Certified Academic Transcript from an Australian university.
  • Trusted Referees Report.
  • Bank card, credit card or bank statement.
  • State/territory government rates assessment notice or Australian Taxation Office assessment notice.
  • Australian Utility Bill showing name and address.
  • Australian Private Health Insurance Card.
  • Australian Trade Association Card.

You must also submit a selfie of you holding one of these documents that features a photo of you.

If you are unsure whether you have adequate ID to complete an NPC, please get in touch with our customer support team and they will be happy to advise you.

For more information, please check our comprehensive Document Guide.

The National Police Checking Service is co-ordinated by the Australian government. The multi-jurisdictional program allows individuals to access information about their criminal history, as required by many employers or other organisations.

There are strict rules put in place for accredited NPC providers and these must be followed at all times.

We are legally obliged to verify your identity via your identity documents, which is why we request you upload them to our online platform.

Absolutely! We have taken every care to protect your personal information and documents in concordance with your privacy and security policies. Only authorized and accredited staff will have access to the files for identity verification purposes, using our secured environment. Your personal details and uploaded documents are encrypted and archived after their purpose has been satisfied, and destroyed after the mandatory retention period.

The relevant police authorities need this information to ensure spent convictions regimes are applied correctly. In the event that there are recorded convictions, this information could be relevant in determining whether those convictions should be disclosed in the Police Check Certificate.

You will need to provide your 5-year address history as part of your application. You must currently be residing at an Australian address, but some or all previous addresses can be overseas.

International addresses can be added to your application by clicking on the ‘Country’ drop-down box when entering your address and choosing the relevant country.

When you apply for an NPC in person, your identity can be verified there and then by comparing your appearance to that of the photograph(s) in your identity documents.

When applying online, however, we need to use a different method to ensure you are who your documents say you are. For this reason, we ask you to take a selfie of you holding an item of photo ID. We will then check the selfie against the photo of you in your ID document and cross check this with automated tools to ensure the face matches the photo of the ID, and the photo ID has not been altered physically or electronically.

Supplying us with a selfie in this way protects you from fraud and ensures no one else can apply for a Police Check using your details.

Either all 4 documents must be in your primary name OR you must provide an official marriage certificate or change of name certificate that demonstrates the different names on your identification documents are all the same person (you).

Please note that even minor differences, such as inconsistent spacing, formatting or hyphens or different spellings can cause problems when requesting your Police Check. If you are concerned about the names in any of your documents, please get in touch with our customer support team who will be happy to advise you.

At Crime Check Australia, we always try to ensure you only need to provide the minimum number of documents to complete your NPC. Unfortunately, sometimes certain documents cannot be accepted. Government rules in this area are very strict and we must follow them at all times.

Some of these reasons why your document might be rejected include:

  • The document is not written in English
  • The document shows an abbreviation or alternate spelling of your name
  • The document displays your name or other personal details incorrectly
  • The document is not an accepted form of ID (for example a private healthcare card)
  • The document has expired/been cancelled
  • The document is not of the correct type for a particular category (for example, a bank card cannot be used as a commencement document)
  • The document could not be verified with the government

If we cannot accept a document for any reason, we will contact you in order to discuss the issue and will suggest suitable alternatives to enable us to proceed with your NPC application as soon as possible.

In order to obtain an NPC, you must meet the government’s identity requirements. No matter which organisation or provider you choose to use when applying for your NPC, the requirements remain the same. If you do not have the right documents to apply for an NPC, you may need to apply for new documents.

If the issue with your current documents relates to your name, you may be able to get them changed to display your correct name. If you have any concerns or questions about your documents, please contact our customer support team who will be happy to help.

We are unable to accept expired documents.

In accordance with ACIC rules. Only valid, unexpired documents will be accepted.

There are some provisions in place to help those who cannot provide the required documents because of special circumstances. For example, if you cannot obtain an official birth certificate because of certain circumstances around your birth, your case may be suitable for special provisions. If you have any concerns about your ability to obtain certain documents, please contact our customer support team for assistance and advice.

If you are a New Zealand citizen living in Australia you should have been issued with an automatic residency visa. New Zealand citizens might not have a VISA grant notice in their possession, but their details will be stored in the Department of Home Affairs Visa records system.

While completing your police check, please provide a clear photo of your New Zealand passport in BOTH Commencement and Primary ID Categories and submit your police check.

We will verify your Visa using your passport details directly from the Dept. of Home Affairs Visa System.

Pricing and Payments

Depending on the type of police check you need, the fee is:

Volunteer check: $79 incl. GST

Employment check: $99 incl. GST

Crime Check Australia will only offer a refund in the event of extenuating circumstances. When you pay for a National Police Check (NPC) with Crime Check Australia, you confirm that you have read and accepted our terms and conditions as listed on our website.

In addition:

  • You have had it confirmed that our NPC is suitable for your purposes
  • You agree to supply only correct and true information
  • You confirm you have completed the application thoroughly and accurately
  • You have supplied the pre-populated informed concerned form and have signed and dated it (if your intention is to lodge by post)
  • You have supplied your ID as outlined in the minimum ID requirements

Crime Check Australia is not responsible for, and may deny a refund based on:

  • Any data errors individuals make when entering their own details into their NPC application
  • Individuals changing their mind after fully or partially completing an application
  • Individuals selecting the incorrect check type or reason for check
  • Individuals providing lack of detail in their NPC application
  • Incorrect or false information provided in NPC applications
  • Incomplete NPC applications
  • Individuals failing to provide the necessary ID documents
  • Failure to return a signed, dated informed consent form (if lodging via post)

In the event that you require a refund, please email support@crimecheckaustralia.com.au with your details, including your full name, date of birth and reference number if applicable.

Please explain the reasons why you require a refund. Our team will assess your claim and will be in touch when a decision has been reached.

Absolutely! We take the security of user information very seriously and use the latest SSL-encryption technologies to ensure your credit card information is secure at all times. In addition, we cannot see and we do not store any credit card information. Payments are handled by a PCI compliant payments service provider.

About Us

Any National Police Check (NPC) must be conducted by an Australian Criminal Intelligence Commission (ACIC) accredited agency. Extensive compliance and security requirements are in place to ensure the integrity of the NPC process.

Crime Check Australia Pty Ltd ('Crime Check Australia') is ACIC accredited to provide NPC services. Our accreditation details are available on the official ACIC website: List of Accredited Brokers Organisation. You can find our details under Crime Check Australia Pty Ltd.